Versand
Last updated: June 2026
1. Shipping Costs
We offer free standard shipping on all orders, with no minimum spend and no hidden fees. Expedited shipping options are available at checkout for an additional fee, should you require faster delivery.
2. Order Processing
All orders are processed within 2–3 business days of purchase. Once your order has been placed, you will receive a confirmation email. When your order is dispatched, you will receive a second email containing your tracking information. Orders are not processed or dispatched on weekends or public holidays.
3. Delivery Times
After dispatch, orders are typically delivered within 5–14 business days, depending on your location and the shipping method selected. During peak periods such as holidays or promotional events, delivery times may be slightly longer than usual. We appreciate your patience and will always keep you informed if delays arise.
4. Order Tracking
Every order includes full tracking as standard. Your tracking number will be sent to you by email as soon as your order is dispatched. You can use this number to monitor the progress of your shipment at any time. If your tracking information has not been updated within 7 business days of receiving your dispatch email, please contact us at kontakt@vonnritter.de and we will investigate on your behalf.
5. Fulfilment & Logistics
To ensure efficient delivery and maintain consistent stock availability, VonnRitter operates fulfilment centres in the United States, Germany, and China. Orders are routed to the most appropriate centre based on stock availability and proximity to the delivery destination, allowing us to dispatch faster and reduce transit times. All products, regardless of which fulfilment centre they are dispatched from, are subject to the same strict quality control standards before leaving our facilities. Every order is packed in reinforced, tamper-evident packaging to ensure your items arrive in perfect condition.
6. Customs, Duties & Import Taxes
VonnRitter currently ships within Germany. As our store is registered in Germany and operates within the European Union, orders delivered within Germany are not subject to customs duties or import taxes. The price you see at checkout is the price you pay — there are no additional charges upon delivery.
7. Delivery Issues
If your order arrives damaged, appears to be lost in transit, or has not arrived within the expected delivery window, please contact us as soon as possible at kontakt@vonnritter.de with your order number. We will investigate promptly and offer you a free replacement or a full refund — whichever you prefer. We are committed to making sure every order reaches you in perfect condition.
8. Incorrect Shipping Information
If you notice an error in your shipping address after placing your order, please contact us immediately at kontakt@vonnritter.de. We will do our best to correct the address before your order is dispatched. Once an order is in transit, we are unable to redirect it. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, we will reship it to you free of charge once a corrected address has been confirmed.
9. Contact Us
For any questions about your shipment or delivery, please contact us at kontakt@vonnritter.de. We respond within 24 hours on business days, Monday to Friday.