Kontaktinformationen
Last updated: June 2026
1. Customer Support
Our customer support team is available Monday to Friday. We aim to respond to all enquiries within 24 hours on business days. We are closed on weekends and public holidays, but any messages received during this time will be answered on the next available business day.
2. Email
For all enquiries, please contact us at kontakt@vonnritter.de. When reaching out about an existing order, please include your order number and the email address used at checkout so we can assist you as quickly as possible.
3. Business Information
VonnRitter is a registered business based in Germany. All communications are conducted in English. Our store and any disputes arising from it are subject to the laws of the State of Florida, United States of America.
4. Privacy & Data Enquiries
For any questions relating to your personal data, including access, correction, or deletion requests, please email us at kontakt@vonnritter.de with the subject line: Data Privacy Request. We will acknowledge your request within 48 hours and provide a full response within 30 days, in accordance with the EU General Data Protection Regulation.
5. Regulatory Body
If you are not satisfied with how we have handled your data and wish to escalate your concern, you have the right to contact the relevant supervisory authority. For customers based in Germany, the competent authority is the Federal Commissioner for Data Protection and Freedom of Information (BfDI), reachable at bfdi.bund.de.
6. Response Times
For general enquiries, we respond within 24 hours on business days. For legal or data protection requests, we acknowledge within 48 hours and provide a full response within 30 days.