Datenschutzerklärung
Last updated: June 2026
1. Introduction & Our Commitment
VonnRitter is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.vonnritter.de or place an order with us. VonnRitter acts as the data controller under the EU General Data Protection Regulation (GDPR). We will never sell, rent, or trade your personal data to third parties under any circumstances.
2. Information We Collect
We collect information you provide directly to us when placing an order or contacting us, including your name, email address, delivery address, phone number, and payment information. We do not store full card details — payment data is handled securely by our payment processors.
We also collect certain information automatically when you visit our website, including your IP address, browser type, device information, and pages visited. This data is collected through cookies and similar tracking technologies and is used to improve the performance and functionality of our store.
3. How We Use Your Information
We use your personal data to process and fulfil your orders, send order confirmation and dispatch emails, and provide customer support. This processing is carried out on the basis of contractual necessity.
Where you have given your consent, we may also send you marketing communications about new products, promotions, and updates. You may withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
We also use aggregated and anonymised analytics data to understand how visitors interact with our website. This data cannot be used to identify you personally.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies. Strictly necessary cookies are essential for the website to function correctly and cannot be disabled. These include cookies that manage your shopping session and checkout process.
We also use analytical and advertising cookies placed by Meta, Google Ads, and TikTok to measure the effectiveness of our advertising campaigns and to show you relevant content. These cookies are only activated with your consent, which is requested via our cookie consent tool when you first visit our website. You may update your cookie preferences at any time through the consent tool.
5. Order Fulfilment & Third-Party Services
To operate our store and deliver your orders, we work with a number of trusted third-party service providers, each of whom acts as a data processor on our behalf.
Our store is built and hosted on Shopify, which provides the infrastructure and checkout technology that powers www.vonnritter.de. Shopify processes your data in accordance with their own privacy commitments and our data processing agreement with them.
Payments are processed securely through Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. These payment providers receive only the information necessary to complete your transaction. We do not store full card details on our systems.
To fulfil your orders efficiently, we operate fulfilment centres in the United States, Germany, and China, selecting the most appropriate location based on stock availability and delivery routing. All products, regardless of the fulfilment centre from which they are dispatched, are subject to the same rigorous quality control standards. This multi-location approach allows us to dispatch orders faster and route shipments more efficiently to customers.
Shipping carriers receive your name and delivery address for the sole purpose of delivering your order. No additional personal data is shared with carriers.
Meta, Google Ads, and TikTok may place advertising pixels and cookies on our website to help us measure campaign performance and deliver relevant advertising. This only occurs with your consent, as described in Section 4.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained in accordance with applicable German and EU legal requirements, including commercial and tax law obligations. Marketing data is retained until you withdraw your consent. Upon a valid deletion request, your data will be deleted or anonymised within 30 days, unless we are legally required to retain it for a longer period.
7. Your Rights Under the GDPR
Under the EU General Data Protection Regulation, you have the following rights in relation to your personal data: the right to access the data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request erasure of your data where there is no legitimate reason for us to continue processing it; the right to object to processing carried out on the basis of legitimate interests; the right to restrict processing in certain circumstances; the right to data portability; and the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at kontakt@vonnritter.de. We will acknowledge your request within 48 hours and provide a full response within 30 days.
8. International Data Transfers
As we work with service providers located outside the European Economic Area, your personal data may be transferred internationally. All such transfers are carried out in accordance with applicable GDPR safeguards, including Standard Contractual Clauses (SCCs) or adequacy decisions recognised by the European Commission. These measures ensure your data receives a level of protection equivalent to that required within the EU. Our data processing arrangements are subject to oversight by the competent supervisory authority of your EU member state.
9. Data Security
We take the security of your personal data seriously. Our website uses SSL/TLS encryption for all data transmitted between your browser and our store. Our infrastructure is hosted on Shopify's secure platform, which maintains industry-standard security practices. In the unlikely event of a data breach, we will act promptly and notify the relevant authorities and affected individuals in accordance with our legal obligations under the GDPR.
10. Children's Privacy
Our website and products are not directed at children under the age of 16, in line with the threshold set by the EU General Data Protection Regulation. We do not knowingly collect personal data from anyone under this age. If you believe that a minor has submitted personal data to us without appropriate consent, please contact us at kontakt@vonnritter.de and we will take immediate steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page will always indicate when the policy was last revised. Your continued use of our website following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us & Supervisory Authority
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at kontakt@vonnritter.de. We respond within 24 hours on business days, Monday to Friday.
If you are not satisfied with our response, you have the right to lodge a complaint with the competent supervisory authority in your EU member state. For customers based in Germany, the relevant authority is the Federal Commissioner for Data Protection and Freedom of Information (BfDI), reachable at bfdi.bund.de.