Widerrufsrecht
Last updated: June 2026
1. Return Conditions
We accept returns on items that are unworn, unwashed, unaltered, and unused, free of any odours, stains, or damage, with original tags still attached and original packaging fully intact, and showing no signs of wear or use. Items must meet all of these conditions to be eligible for return. Returns that do not comply with these requirements may be rejected and sent back to the customer at their expense.
2. Return Window
Returns are accepted within 14 days of the date of receipt, provided all return conditions set out in Section 1 are fully met. Requests submitted outside this window will not be accepted. This policy is in accordance with Directive 2011/83/EU.
3. How to Request a Return
Prior authorisation is required before sending any item back to us — please do not return items without contacting us first. To initiate a return, email us at kontakt@vonnritter.de with your order number and the reason for your return. We will acknowledge your request within 48 hours and provide full return instructions. We strongly recommend using a tracked return service, as we cannot be held responsible for items lost in transit.
4. Return Shipping Costs
If your item arrived damaged, defective, or incorrect due to a store error, we will cover the cost of return shipping in full. In all other cases, return shipping costs are the responsibility of the customer. This includes, but is not limited to, change of mind, wrong size selected, wrong colour selected, duplicate orders placed by the customer, incorrect item ordered by the customer, item not meeting expectations, accidental purchases, delayed return requests, and any other situation resulting from customer error or personal preference.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receipt at kontakt@vonnritter.de, including your order number and clear photographs of the issue. We will offer you a free replacement or a full refund — the choice is yours. Return shipping in these cases is fully covered by us.
6. Refund Process
Once we receive your returned item, we will inspect it and notify you of the outcome. Approved refunds are processed within 7–14 business days to the original payment method. Depending on your bank or card issuer, the refund may not appear until your next one to two billing cycles. Please note that original shipping costs are non-refundable, except in cases where the return is the result of a store error.
7. Exchanges
If you would like to exchange an item, please contact us before returning anything so we can confirm availability. Exchanges are subject to stock availability. If the requested item is no longer available, a full refund will be issued instead.
8. Non-Returnable Items
We are unable to accept returns on items that have been worn, washed, altered, or damaged after receipt, items that are missing their original tags or packaging, or items that show any signs of use. Such items will be returned to the customer.
9. Late or Missing Refunds
If you have not received your refund within the timeframe stated above, we recommend first checking your bank account and contacting your card issuer, as processing times can vary. If your refund is still not showing after 14 business days from our confirmation, please contact us at kontakt@vonnritter.de and we will investigate immediately.
10. Contact Us
For any questions related to returns or refunds, please reach out to us at kontakt@vonnritter.de. We respond within 24 hours on business days, Monday to Friday.